At Central City SRO Collaborative, we have been helping people sign-up for Lifeline since 2003. We are proud to help the low-income community gain better access to telephone services. We train tenants of S.R.O. hotels as “Telecom Tenant Organizers” who, during our Lifeline office hours, help individuals to sign-up for affordable landline or cellphone service. Telecom Tenant Organizers assist with filing complaints and resolve issues related to this public benefit. By doing extensive outreach to the members of our community, we are directing our efforts to provide and maintain affordable telephone services within the low-income community.